KeepPooling is a private platform where property dealers keep their inventory, form networks with other dealers, and share listings into those networks. It is operated by SILAIC ([registered legal name], [registered address], Pakistan) (“SILAIC”, “we”, “us”).
This policy explains what information we collect, why, who can see it, how long we keep it, and the choices you have. It covers the app at app.keeppooling.com and the website at keeppooling.com.
If you have questions, contact us at support@keeppooling.com or on WhatsApp at +92 325 5425473.
1. The short version
- Your listings are private by default. Nobody sees a listing until you share it into a network, and each network sees only the level of detail you choose.
- Fields marked “Only you can see this” (such as the owner’s name and phone, the plot or house number, your purchase price, commission and notes) are never shown to anyone else, at any level.
- SILAIC staff who run the service see names, counts and totals, not your listings, photos or private fields.
- We don’t sell your information, and we don’t show ads in the app.
- You can delete your account. Your data is removed after 90 days, or within 24 hours if you choose immediate deletion.
2. Information we collect
2.1 When you sign in
We use Google sign-in. Google gives us your name, email address and a Google account identifier. We never receive your Google password.
2.2 Your profile
What you enter during onboarding and on your profile:
- name, agency or business name, city
- phone number and, if different, WhatsApp number
- profile picture (if you add one)
- settings such as theme, who can see your phone number, and notification preferences
2.3 Your listings
- listing details: category, type, sale or rent, location (city, society, phase, block), price, size, features, description, status and similar fields
- private fields: the information you put in the “Only you can see this” section, such as owner name and phone, exact plot or house number, purchase price, commission and notes
- photos. When a photo is uploaded we remove its hidden data (EXIF), including the GPS location where it was taken, before storing it.
Private fields may include personal information about other people, such as a property owner. You are responsible for having their permission to record it (see our Terms). We store it only so you can use it, and we never show it to other users.
2.4 Your networks and activity
- networks you create, own, administer or belong to, and your role in each
- invitations you send or receive, invitation links, join requests and the message you add to a request
- network settings, including whether a network is listed in the Network Directory and its areas
- an activity history of network events (for example “joined”, “shared a listing”, “changed a listing”)
- reports you make about a network
2.5 Notifications
- in-app notifications sent to you
- if you turn on push notifications, a push subscription for each device: a web address supplied by your browser’s push service (Google, Apple, Mozilla or Microsoft) and the keys needed to send to it, plus your on/off choices per device and per category
2.6 Plans and payments
- your plan, billing period and end date
- payments you submit: plan, amount, method (bank transfer, JazzCash or Easypaisa), transaction reference and, if you add one, a photo of the receipt
- the outcome of each payment (approved or rejected, with the reason)
We don’t receive or store card numbers or bank login details. You pay outside the app.
2.7 Technical information
- Cookies in the app. We use only the cookies needed to keep you signed in and to protect against forged requests. We don’t use advertising or tracking cookies in the app.
- Browser storage. The app stores small settings on your device, such as your theme and a copy of data for offline use.
- Server logs. Our servers record requests (IP address, time, page requested, browser type) to keep the service secure, apply usage limits and fix problems. Logs are kept for [30] days.
- Website analytics. keeppooling.com uses Cloudflare Web Analytics, which counts page views without cookies and without identifying you.
3. How we use it
We use your information to:
- run your account, inventory and networks, and show listings to the people you shared them with, at the level you chose
- let other dealers contact you by WhatsApp or phone, according to your phone setting
- send in-app and push notifications you have not turned off
- process plans and payments, and remind you before a plan ends
- keep KeepPooling secure: prevent spam and abuse, apply usage limits, investigate reports, and suspend accounts or networks that break our Terms
- fix problems and improve the service using counts and totals (for example how many listings were added this week), not the content of your listings
- meet legal obligations, such as keeping payment records
We don’t sell your information, use it for advertising, or use your listings or private fields to train AI models.
4. Who can see what
4.1 Other dealers
| What | Who can see it |
|---|---|
| Your name, agency and profile picture | Members of networks you belong to, and network owners and admins who receive your invitation or join request |
| Your phone and WhatsApp number | Members of your networks, unless you set it to hidden in your profile |
| A listing | Only members of the networks you shared it into, at that network’s level (Basic, Medium or Detailed). Withdrawing a listing or lowering its level applies straight away. |
| A listing’s private fields | Only you |
| Your join request | The owner and admins of that network see your name, agency, city, phone (if your setting allows), when you joined KeepPooling, how many of their networks you share, and your message |
| Your activity in a network | Members of that network |
Something a dealer has already seen (for example, copied into a WhatsApp chat) can’t be taken back by withdrawing a listing. Share only what you’re comfortable with each network seeing.
4.2 The Network Directory and public pages
If a network owner lists the network in the Network Directory:
- signed-in KeepPooling users can see its name, description, areas, owner name and member count (the owner can hide the member count)
- the public area pages on keeppooling.com show only how many listed networks cover an area and, if the owner turns on “Show name on public pages” (off by default), the network’s name
Listings, members, activity and photos are never shown in the directory or on public pages.
4.3 SILAIC staff
Platform administrators at SILAIC can see names, profiles, plans, counts and totals (for example a network’s members and roles, how many listings were shared into it, storage used), payment details and receipt photos, and reports. They can’t see listing content, photos or private fields. Every administrative action needs a reason and is recorded.
A small number of our engineers have technical access to our servers and database. They use it only to keep the service running, restore backups, investigate security problems or meet legal obligations, never to read your listings for any other purpose.
4.4 Service providers
We use these providers to run KeepPooling. They process information only on our instructions:
| Provider | What for | Where |
|---|---|---|
| Contabo | servers that run the app and database | [server location, e.g. Germany] |
| Cloudflare | website hosting, network protection, and storage for photos, receipts and encrypted backups (R2) | global network |
| sign-in | global | |
| Browser push services (Google, Apple, Mozilla, Microsoft) | delivering push notifications | global |
Push notifications contain only general text (for example “New listing in one of your networks”) and a link inside the app, never listing details or names. The app checks your access again when you open it.
Because these providers operate outside Pakistan, your information may be stored and processed in other countries. We choose providers with strong security practices.
4.5 Legal reasons
We may share information if the law requires it, to respond to a valid request from a court or authority in Pakistan, or to protect the rights, safety or property of our users, the public or SILAIC. Where we can, we will tell you first.
4.6 If SILAIC changes
If KeepPooling is sold or merged into another business, your information may move with it. This policy will still apply to it, and we will tell you before any change to how it’s used.
5. How we protect it
- All connections use HTTPS.
- The database enforces who can read private fields, on top of the checks in the app.
- Photos and receipts are stored in a private bucket and shown only through short-lived links, after checking you’re allowed to see them.
- Backups are encrypted.
- Administrative access is limited, and administrative actions are recorded.
No service can promise perfect security. If a breach affects your information, we will tell you and the relevant authorities as the law requires.
6. How long we keep it
| Information | How long |
|---|---|
| Your account, profile, listings and photos | While your account is open |
| Archived listings | While your account is open, until you delete them |
| A closed network’s content | Removed 30 days after the network is closed |
| After you delete your account | Removed 90 days after deletion, or within 24 hours if you choose “Delete immediately” |
| Backups | Older backups expire within 30 days, so deleted data is gone from backups within 30 days after it is removed |
| Payment records | As long as tax and accounting law requires |
| Server logs | [30] days |
| Records of administrative actions and reports | As long as needed for security and legal reasons |
7. Deleting your account
You can delete your account from your profile in the app. Before you do:
- you must transfer or close every network you own, so your members aren’t left without an owner
When you delete your account:
- your memberships and admin roles end
- your listings are withdrawn from every network and archived
- you are signed out on all devices and your push subscriptions are removed
- in network activity history, you appear as “Former member”
- your personal information, listings, private fields and photos are permanently removed after 90 days, or within 24 hours if you choose “Delete immediately”
Information other dealers already saw or copied outside KeepPooling (for example into WhatsApp) is outside our control.
8. Your choices and rights
You can:
- see and correct your profile at any time in the app
- control sharing: choose networks and levels, withdraw listings, and hide your phone number
- turn notifications off, per device and per category
- leave any network
- delete your account (section 7)
- ask us for a copy of your information, or to correct or delete something you can’t change yourself, by emailing support@keeppooling.com. We’ll reply within [30] days.
9. Children
KeepPooling is for property professionals aged 18 or over. We don’t knowingly collect information from anyone under 18.
10. Changes to this policy
If we change this policy, we’ll update the date at the top. If the change is significant, we’ll tell you in the app before it takes effect.
11. Contact
SILAIC [Registered address] Email: support@keeppooling.com WhatsApp: +92 325 5425473